FAQ's

Thinking about hiring a Virtual Assistant, but not sure where to start?

At JKRB Virtual Assistant Agency, we make it simple

• Fully vetted, trained VAs

• Clear pricing & service packages

• 30-day replacement guarantee if you’re not satisfied

• Supported by our Hiring Manager for quality & communication

Here are answers to some of the most common questions we get from business owners like you:

• What is a VA, and what can they do?

• How much does it cost?

• How do I get started?

• What happens if it’s not a good fit?

FAQ's: Virtual Assistant Business

1. What is a Virtual Assistant?

A Virtual Assistant (VA) is a professional who works remotely to help businesses and entrepreneurs with administrative, technical, or creative tasks. Services include email management and scheduling, as well as social media administration and data entry.

2. What services do you offer?

We offer a wide range of services, including:

• Administrative support (email management, scheduling, data entry)

• Social media management (content creation, scheduling, engagement)

• Customer service (handling inquiries, support)

• Project management (task coordination, deadline tracking)

• Bookkeeping and invoicing

• Research and report preparation

  If you have a specific need that isn't listed, feel free to ask!

3. How do I get started?

To get started, please contact us via our website or email. We'll set up an initial meeting to review your needs, establish a strategy, and identify the best fit for your objectives.

4. What are your rates?

Our charges vary depending on the services you need and the complexity of the project. We provide both hourly prices and bundle discounts. During our initial conversation, we will provide a precise price tailored to your individual requirements.

5. How do I communicate with my VA?

To keep connected, we use email, video calls (Zoom, Google Meet), and instant messaging apps (Slack, Whats app). We will select the most appropriate technique based on your preferences and the nature of the work.

6. Can I change my services or adjust my plan?

Absolutely! We recognize that needs can change. If you want to change the services you receive or adjust your plan, please let us know. We'll work with you to make any necessary changes.

7. How do you ensure confidentiality and security?

We take confidentiality and data security extremely seriously. All of our VAs must sign a Non-Disclosure Agreement (NDA). In addition, we use secure platforms and encryption to safeguard critical information.

8. What if I’m not satisfied with the service?

Our goal is to ensure that you are completely satisfied. If you are not satisfied with the service, please notify us as soon as possible. We'll work with you to resolve any concerns and make the required changes. Your feedback is valuable to us.

9. How are payments handled?

Payments are often processed using secure online payment methods. We provide a variety of payment options, including credit card and bank transfers. Invoices are provided on a regular basis in accordance with the agreed-upon payment plan.

10. What are your working hours?

Our virtual assistants work conventional business hours in their respective time zones. However, we provide flexible scheduling and may accommodate multiple time zones depending on your needs.

11. Can I hire a VA for a one-time project?

Yes, we provide continuing and one-time project services. Whether you require assistance with a specific project or continuous support, we can personalize our services to meet your needs.

12. What is the process for onboarding a new client?

• Initial consultation to understand your needs.

• Proposal and service agreement.

• Introduction to your assigned VA.

• Set of communication channels and tools.

• Kick-off meeting to go over tasks and expectations.

13. Do you offer a trial period?

Yes, we provide a trial period for new clients to check that our services match their expectations. The length of the trial period can be discussed at the initial consultation.

14. How do I contact you for support?

You can contact us by email, phone, or via the contact form on our website. We attempt to answer all requests within 24 hours.